Privacy Policy
Last Updated: June 19, 2026
Welcome to AstroSolution. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and website in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 of India.
Information We Collect
- Personal Information: Name, email address, phone number, date of birth, time of birth, and place of birth used for generating astrological charts and Kundlis.
- Account Information: Login credentials, profile details, and communication preferences.
- Transaction Data: Details related to wallet recharges, payments, refunds, and consultation charges processed via third-party payment gateways.
- Device & Usage Data: IP address, device type, operating system, mobile identifiers, browser type, and app usage statistics.
- Communication Data: Messages, call records, or chat interactions between users and astrologers for service quality and support purposes.
Voice Recording & Microphone Permission
To enable you to connect with astrologers via audio/video calls or send voice recordings in chat, our mobile application requests access to your device's microphone. We collect and process audio data via the microphone only when the application is in use or running in the background during active sessions. This audio data is processed securely to facilitate the consultation and is not shared with third parties.
Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking tools to collect information, analyze site traffic, personalize content, and serve relevant advertisements. You can manage or disable cookies through your browser or device settings, though doing so may affect certain functionalities of our Services.
How We Use Your Information
- To provide astrology consultations and horoscope services.
- To connect users with astrologers through chat or call.
- To process payments and manage wallet transactions.
- To improve application performance and user experience.
- To send service updates, notifications, and promotional offers.
- To prevent fraud and maintain platform security.
Consent and Data Processing
By registering on the platform, you provide explicit consent to process your birth coordinates and personal data for providing astrological charts and consultation services. You have the right to withdraw your consent at any time. Withdrawal of consent can be requested by emailing our support team and may result in suspension or termination of your account services.
Mental Health & Crisis Disclaimer
AstroSolution is an astrological guidance platform and is not designed to provide medical advice, treatment for depression, or suicide intervention. If you are experiencing distress, depression, or contemplating self-harm, please terminate the use of this service immediately and contact a licensed medical professional or a local suicide prevention helpline.
Links to Third-Party Platforms
Our Services may contain links to external websites, platforms, or payment processors that operate under separate privacy policies. Once you leave our servers, you are governed by the privacy practices of those third parties. We take no responsibility for the content or privacy practices of external platforms.
Data Security & Retention
We implement industry-standard security practices to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We retain your personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Your Rights Under DPDPA
You have the right to access, update, correct, or request deletion of your personal information, as well as the right to withdraw your consent for processing. Contact our designated Grievance Officer for any requests.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have collected personal data from a child under 18 without parental consent, we will delete it immediately.
Grievance Redressal Officer
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our designated Grievance Officer, providing your Name, Address, Contact Number, and a clear description of the complaint:
Grievance Officer: Legal & Compliance Department
Email: compliance@astrosolution.com / support@astrosolution.com